If you’ve just had a prang or discovered storm damage at home, the last thing you need is to hunt around for the right number. Allianz Ireland keeps its claims contacts split across phone, email, and its online portal — and knowing which one to reach for can save you time when you’re stressed. Here’s where to find every useful contact and how the filing process actually works.

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Main Claims Phone: 01 613 3990 · Motor Damage Email: motordamage@allianz.ie · Online Portal: myallianz · Home Claims Hours: 9am–5pm Mon–Fri

Quick snapshot

1Confirmed facts
2What’s unclear
  • Specific processing times for different claim types not published
  • Whether MyAllianz is available to all customer types or Direct customers only
3Timeline signal
  • Motor notifications: 24/7/365, 365 days a year (Allianz Ireland Help & Support)
  • Home, travel, pet, property: Monday to Friday 9am–5pm (Allianz Ireland Help & Support)
4What’s next
  • Call the right number, submit documents, wait for handler assignment
  • Track progress via MyAllianz if registered

Contact methods vary by claim type and urgency level. The table below maps each channel to its availability window.

Contact type Detail Availability
Primary Phone 01 613 3990 24/7 (new claims)
Motor Email motordamage@allianz.ie Email any time
Portal MyAllianz Registered customers
Assistance Site allianz-assistance.ie 24/7 travel emergencies
Property Claims 01 613 3377 Mon–Fri 9am–5pm
Travel Claims 00 353 1 619 3682 Mon–Fri 9am–5pm
Existing Motor Claims 01 613 3939 Mon–Fri 9am–5pm
Travel Emergency 00 353 1 6373686 24/7

Allianz file a claim phone number

The main claims line for new notifications across car, home, and pet insurance is 01 613 3990. Callers outside the Republic of Ireland should use +353 1 613 3990. For existing motor claims that are already in progress, a separate line exists at 01 613 3939. All lines are available Monday to Friday 9am–5pm except the new motor claims notification line, which runs 24 hours a day, 365 days a year.

“If you wish to report a new claim or avail of our claims emergency services please call us on 01 613 3990.” — Allianz Ireland Help & Support

Main claims line

  • New car, home, and pet claims: 01 613 3990
  • Available 24/7 for motor notifications
  • Home and pet lines open Mon–Fri 9am–5pm

Motor claims specific

  • New motor claims: 01 613 3990 (Allianz Ireland Help & Support)
  • Existing motor claims: 01 613 3939
  • International callers: +353 1 613 3990 (Allianz Insurance Accidents and Claims FAQs)

Emergency services

  • Breakdown emergency: freephone 1800 77 99 99 or +353 1 613 3990
  • Northern Ireland breakdown: 0800 62 61 92
  • Breakdown information line: 01 448 48 48
  • Travel emergency assistance (Allianz Global Assistance): 00 353 1 6373686 — available 24 hours a day, 365 days a year

The implication: if it’s a new car claim and you’re calling on a Sunday evening, 01 613 3990 is your line. For everything else — existing home, pet, or motor claims already in progress — aim for Monday to Friday business hours to avoid dead ends.

TL;DR: Call 01 613 3990 for any new claim. Motor notifications go through 24/7; everything else needs weekday hours. Existing claims get their own numbers.

Allianz file a claim online

Registered customers can log new home and motor claims, plus track existing ones, through the MyAllianz portal at myallianz.ie. The platform accepts document uploads — photos of damage, receipts for lost items — though Allianz states you can proceed without them if needed.

“If you have any pictures of the damaged items or receipts of the goods that are lost you can upload them on MyAllianz or via email, however we can go ahead without these and process your claims.” — Allianz Ireland Help & Support

Using MyAllianz portal

  • Log in at myallianz.ie if registered
  • Submit new motor or home claims
  • Track existing claims in progress (Allianz Claims & Emergency Services)

Registration steps

  • Go to myallianz.ie and follow the account creation flow
  • You need an active Allianz policy number to register
  • Verification typically takes a short while — don’t wait until you’re in crisis to set this up

Supported claim types

  • Motor claims submission and tracking (Allianz Claims & Emergency Services)
  • Home insurance submission and tracking (Allianz Claims & Emergency Services)
  • Supporting documents can be uploaded
Why this matters

If your home or car claim is urgent, the phone line is your fastest route. MyAllianz works well for straightforward submissions when you have time — but during busy periods Allianz has a callback option for phone callers, so you’re not left holding indefinitely.

The pattern: the online portal suits registered customers with non-urgent claims who prefer digital trails. The phone wins when time is critical.

Allianz file a claim form

Beyond phone and online, Allianz offers downloadable forms for specific situations. Pet insurance forms can be downloaded from the relevant product page, and vets can supply the necessary paperwork directly. For motor claims, the Motor Damage Notification Form is available on the Allianz website.

Download locations

  • Pet claim forms: available on the Allianz pet insurance page
  • Motor Damage Notification Form: accessible via the car insurance claims page (Car Insurance Claims – Allianz Insurance)
  • Phone Allianz to request a form if you cannot find it online

Pet insurance forms

  • Download from the pet insurance section of allianz.ie
  • Vets can supply claim forms directly — handy if you’re at the clinic
  • Submit completed forms by post or hand them in at a branch

Submission methods

  • Online via MyAllianz (for registered customers)
  • By phone: call 01 613 3990
  • By post to Allianz Ireland, Allianz House, Elm Park, Merrion Road, Dublin 4, D04 Y6Y6 (Allianz Ireland Help & Support)

What this means: physical forms serve customers who prefer paper documentation or lack online access — the postal address provides a fallback path.

Allianz motor claims email address

For car insurance claims specifically, motor damage notifications can be emailed to motordamage@allianz.ie. This complements the phone channel — many customers send supporting details by email after making initial contact, and it’s a useful option if you want to create a paper trail before speaking to a handler.

Motor damage email

  • Email: motordamage@allianz.ie (Allianz Ireland Help & Support)
  • Attach photos of damage, third-party details, and any incident report references
  • Reference your policy number in the subject line to speed up processing

When to use email

  • After an initial phone call — to send supporting documents
  • As a written record of what you’ve reported and when
  • For non-urgent motor notifications outside business hours

Alternatives

  • Phone: 01 613 3990 (faster for urgent claims)
  • MyAllianz online portal: for registered customers who prefer digital
  • Motor Damage Notification Form: downloadable from allianz.ie (Car Insurance Claims – Allianz Insurance)
The catch

Email is not the fastest route for urgent notifications — the phone line has live handlers. Use email to document and support a claim, not to kick off a time-sensitive car claim when every hour counts.

Allianz claims department

Beyond the main claims line, Allianz Ireland maintains dedicated numbers for different claim categories. Property claims go to 01 613 3377, while travel claims are handled by Allianz Partners at 00 353 1 619 3682. For windscreen damage, Allianz works with preferred repairers Autoglass (1850 363 636) and Allied Irish Windscreens (1800 512 345).

“Our phone lines are exceptionally busy at the moment, however you can choose to receive a callback and one of our claim handlers will return your call when it reaches the top of the queue.” — Allianz Ireland Car Insurance Claims page

Contact details

  • New claims (car, home, pet): 01 613 3990
  • Existing motor claims: 01 613 3939
  • Property claims: 01 613 3377 (Allianz Ireland Help & Support)
  • Travel claims (Allianz Partners): 00 353 1 619 3682 (Allianz Ireland Help & Support)
  • Travel claims email: travelclaims@allianz.ie
  • Property claims email: propertyclaims@allianz.ie
  • Litigated claims: 01 613 3992
  • Non-litigated claims: 01 613 3953

Department hours

  • New motor claims notification: 24/7/365
  • All other departments: Monday to Friday 9am–5pm
  • Travel emergency assistance: 24/7 via Allianz Global Assistance (00 353 1 6373686)

My Allianz access

  • Registered customers can track existing claims via MyAllianz
  • Phone lines can be busy — Allianz offers a callback option during peak periods (Car Insurance Claims – Allianz Insurance)
  • If you have pictures or receipts, upload them through MyAllianz or email them — Allianz can proceed without them if needed
What to watch

Stolen vehicle claims require the completed form to be stamped by An Garda Síochána before submission. If you’re dealing with a visiting motorist from outside Ireland, contact the Motor Insurers Bureau of Ireland at 00 353 1 676 9944 rather than going directly through Allianz.

Bottom line: The implication: segmented contact numbers reflect how Allianz structures its internal handling — matching your claim type to the right department avoids misrouted calls.

Upsides

  • Phone line 01 613 3990 covers car, home, and pet claims — one number for most situations
  • Motor claims notification available 24/7, 365 days a year
  • MyAllianz portal lets registered customers submit and track claims online
  • Callback option available when phone lines are busy
  • Email channels give you a written record of submissions
  • Travel emergency assistance runs 24 hours via Allianz Global Assistance

Downsides

  • Most channels (except new motor notifications) operate only Monday to Friday 9am–5pm
  • No published processing timeframes for different claim types
  • MyAllianz availability may be limited to Direct customers rather than all policy holders
  • Document requirements beyond the Motor Damage Notification Form are vague
  • Claim appeal or dispute resolution procedures not publicly documented

Related reading: Cheap Third Party Car Insurance – Lowest Rates in India 2025 · Simparica Trio for Dogs – Dosage, Safety, Protection Guide

Additional sources

allianz.ie, contactout.com, allianz-ireland.pissedconsumer.com, allianz.ie, allianz-assistance.ie, allianz.ie, allianz.com, allianz-partners.com, allianz-assistance.ie, help.expatinsurance.com

For immediate assistance with motor or home claims, policyholders frequently reference the Allianz claims contact numbers Ireland alongside online portals like myAllianz.

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Frequently asked questions

How quickly does Allianz process claims?

Allianz Ireland does not publish specific processing timeframes for different claim types on its public pages. For urgent motor claims, calling 01 613 3990 gets you a live handler immediately. For home and travel claims, the Monday to Friday lines are the standard route — speed depends on the complexity of your case and current call volumes.

What supporting documents are needed?

For motor claims, the Motor Damage Notification Form is the starting point. Allianz can proceed without additional documents, but photos of the damage and receipts for affected items help. For stolen vehicle claims, the completed form must be stamped by An Garda Síochána before submission.

Can I file claims outside business hours?

Only new motor claims can be notified 24/7 by calling 01 613 3990. Home, pet, property, and travel claims lines operate Monday to Friday 9am–5pm. Travel emergency assistance is available around the clock via Allianz Global Assistance at 00 353 1 6373686.

How to track my Allianz claim?

Registered MyAllianz users can track claim progress online through the portal. If you’re not registered, you can check status by calling the relevant claims line: 01 613 3939 for existing motor claims, or the appropriate department line for other claim types.

What if I’m abroad and need to file?

For motor claims notifications while abroad, use the international format +353 1 613 3990. For travel emergencies, Allianz Global Assistance can be reached at 00 353 1 6373686. If you’re involved in an incident with a visiting motorist from outside Ireland, contact the Motor Insurers Bureau of Ireland directly at 00 353 1 676 9944.

Does Allianz have roadside assistance claims?

Yes. Breakdown emergency assistance is available at freephone 1800 77 99 99 (or +353 1 613 3990 from a landline in the Republic of Ireland). Callers from Northern Ireland should use 0800 62 61 92. For general breakdown assistance information, call 01 448 48 48.

How to update an existing claim?

For existing motor claims, call 01 613 3939 Monday to Friday 9am–5pm. For other claim types, contact the relevant department directly — property claims at 01 613 3377, travel claims via Allianz Partners at 00 353 1 619 3682. You can also send supporting documents by email to the appropriate address if you’ve already opened a case.

For Irish policyholders, the filing path is straightforward once you know which channel matches your situation: urgent car damage, call 01 613 3990; home or pet claim, same number during business hours; online-savvy and registered, MyAllianz handles submission and tracking in one place. The main gap is the absence of published processing timelines — if your claim drags on, you’ll need to follow up by phone.